Reingegnerizzazione dei processi aziendale: Caso di un'azienda finanziaria

Over the past few years, much attention has been given to the concept of Business Process Re-engineering (BPR) and its implementation by various companies as a key strategy to regain or improve their competitive edge in the marketplace. BPR is a new business concept that involves a fundamental rethinking and systematic redesign of core business processes supported by advanced information technology to perform sustainable and measurable improvement steps. The aim of this work was to develop a BPR methodology for a Financial company that could be used at various levels of operation within the financial sector. The need to tailor a generic BPR methodology to suit the particular requirements of a financial company is emphasised by several factors. For instance the increasing complexity and variety of operations within the financial industry and the increased interest in BPR as a way to bring innovation and meet current and future challenges. To achieve the research aim, an extensive literature review was undertaken to understand the basics and roots of the BPR concept and to establish the need for a BPR methodology for financial companies.The research method also involved a review of current BPR practices and the comparison of the major existing BPR methodologies. This review included, among other tools, System Architect and MEGA. Analyzing their strengths and weaknesses, it was possible to identify the most suitable technology to form the basis of the proposed BPR methodology for the financial sector. The proposed BPR methodology represents a business process management model to ensure process awareness, ownership and alignment according to the financial vision and strategies. This helps to focus the company effort on core business processes that add value to the end customers and to maintain them in a continuous cycle of improvement phases. The proposed BPR methodology has the characteristic of having been developed and tested within the financial industry. This increases the probability of a successful application in other financial companies. This work has contributed to the development and refinement of the BPR program within the European Investment Fund (EIF) and has resulted in several concrete benefits. Recommendations for further work on some key tools and techniques of the proposed BPR methodology are provided. In this thesis we first introduce the concept of Business Process Re-engineering. Secondly we present the main tool used in this work: the MEGA solutions. Thirdly, we present the Business Process Management Notation: the standard adopted and used by MEGA. Lastly we present our case study conducted on a financial company, the EIF.